SHIPPING & RETURNS
How does Dog Bakery Stockholms shipping work?How does Dog Bakery Stockholm's shipping work?
We have an agreement with PostNord through which we send all our shipments. If you order for more than SEK 499, Dog Bakery offers shipping. Should you shop for less so a shipping cost is added to the order upon payment.
How long do your deliveries take?
Dog Bakery bakes and then sends your goodies and other goods within 2 working days. After that, it takes about 1-2 days with PostNord. Then we have time to bake and send the goods in the safest and, for you, cheapest way! So expect 1-4 weekday delivery. When you order a birthday box, we recommend that you order it 4 weekdays before the birthday to be completely sure that PostNord reaches the birthday.
If a biscuit broke?
We do our best to pack our biscuits carefully in boxes with shock-absorbing materials, but we cannot guarantee that all biscuits will arrive intact after transport (however, we can guarantee that they taste delicious!).
Returns / exchanges
Your right of withdrawal is valid for 14 days from receipt of your delivery and applies to all goods except our edible products. Refund will be made within 30 days of receiving the return. Returns are made at your own expense unless the item is defective.
Email to retur@dogbakerystockholm.com . Mark the email with RETURN and wait for instructions.
If you want to change the size of an item instead, email retur@dogbakerystockholm.com . Label the email with BYTE and wait for instructions.
How does Dog Bakery Stockholm's shipping work?
We have an agreement with PostNord through which we send all our shipments. If you order for more than SEK 499, Dog Bakery offers shipping. Should you shop for less so a shipping cost is added to the order upon payment.
How long do your deliveries take?
Dog Bakery bakes and then sends your goodies and other goods within 2 working days. After that, it takes about 1-2 days with PostNord. Then we have time to bake and send the goods in the safest and, for you, cheapest way! So expect 1-4 weekday delivery. When you order a birthday box, we recommend that you order it 4 weekdays before the birthday to be completely sure that PostNord reaches the birthday.
If a biscuit broke?
We do our best to pack our biscuits carefully in boxes with shock-absorbing materials, but we cannot guarantee that all biscuits will arrive intact after transport (however, we can guarantee that they taste delicious!).
Returns / exchanges
Your right of withdrawal is valid for 14 days from receipt of your delivery and applies to all goods except our edible products. Refund will be made within 30 days of receiving the return. Returns are made at your own expense unless the item is defective.
Email to retur@dogbakerystockholm.com . Mark the email with RETURN and wait for instructions.
If you want to change the size of an item instead, email retur@dogbakerystockholm.com . Label the email with BYTE and wait for instructions.
We have a deal made with PostNord in which we ship all of our orders with. We offer free shipping for all orders over 499 kr. Any orders less than 499 kr will be charged with a shipping fee during checkout.
How long does it take for my order to arrive?
We at Dog Bakery Stockholm will bake and send your goodies and other products within 2 working days. Shipping with PostNord will thereafter take 1-2 working days. Within this time frame we can ensure that we are able to bake and send our products to you in the safest way possible (and also cheapest)! So be prepared for your order to take 1-4 working days to arrive to your door step.
When you order a birthday box (or any gift box), we would recommend to do so around 4 working days in advance to make sure that you will have your order during a certain date.
Your package is handed out to your mailbox.
Your package will be left by your doorstep or in a bag on top of your mailbox if your package does not fit inside your mailbox. You will get a notification by either phone number or email when your package has arrived.
Returns / Exchanges
You have a right to return a product within 14 days starting the day you received your order and applies to all our products, EXCEPT for anything edible. A refund process will start within 30 days of us receiving your return. The customer is responsible for any extra costs that might occur during the return process (as in shipping costs), except in the case that the product would be defective.
Send an email to return@dogbakerystockholm.com. Label the email with "RETUR" and await instructions.
If you want to exchange your dog clothes for another size, label the email with "BYTE" instead and await instructions.